Thanks to everyone who participated in the 2018 National Patient Experience Survey, and those who encouraged and helped patients to take part. Over 27,500 people were invited to tell us about their hospital experience in this year’s survey.
We have received approximately 13,362 responses to date, which corresponds to a 49% response rate.
The survey closed during the week of 26 July 2018, the second such national survey we have conducted. We have invited people who had been discharged in May from one of the 40 participating public acute hospitals in Ireland to tell us about their experience.
Open-ended questions in the survey encourage participants to provide additional information, in their own words, on their experience in hospitals. To date, we have received over 20,000 comments in response to these questions in the 2018 survey.
We have been anonymising the feedback we have received and have been sending back this anonymised information to the hospitals concerned to ensure that that are aware as quickly as possible about their patients’ recent experiences.
These qualitative responses are a rich source of information for the hospitals that help them to inform their quality improvement plans. Examples of the impact of patients telling us about their experience can be found by clicking here.
The findings from the survey will be published in early November 2018. We will also make the data available through an interactive, online reporting tool, which will allow the public and service users to view their hospitals’ responses in an accessible format.
All of the results, alongside the quality improvement plans, can be found on www.patientexperience.ie from mid-November. You can follow our progress on www.patientexperience.ie or on twitter and facebook.