The National Patient Experience Survey 2018 has received ethical approval from the Royal College of Physicians of Ireland (RCPI). This year, the survey will be extended to 16 and 17 year olds.
As a result of the extension of the survey to this new group of patients, the survey, survey invitation letter, and a frequently asked questions document about the survey have been cognitively tested on 16 and 17 year olds, as well as clinicians and patient representatives.
Tracy O’Carroll, National Patient Experience Project Manager, stated: “The testing process will ensure that all participants can understand the survey. It will also ensure that it captures useful data to inform quality improvements and the experience of all patients in our healthcare service.”
Hospitals are sending the National Patient Experience Team details of quality improvements that are taking place as a result of the 2017 National Patient Experience Survey. We are publishing those quality improvement plans on the National Patient Experience website, www.patientexperience.ie.
With the survey go-live date of 1 May 2018 fast approaching, the survey team is hosting information sessions with hospital and hospital-group staff. These events outline how hospitals can help implement the survey in order to hear from as many participants as possible about patients’ experiences in our public acute hospitals.
Meanwhile, the Technical Report for the National Patient Experience Survey 2017 is now published. It outlines how the survey was planned, implemented and delivered in 2017, and it can be found here. You can also follow our progress on www.patientexperience.ie or on Twitter and facebook.